ONLINE SUPPORT & TROUBLESHOOTING
- Remote diagnostics.
- Remote technical support for troubleshooting.
- Secure VPN connection.
- Secure connection via the RSM platform (ULMA Remote Service Manager).
- Software updates.
- Data recovery and configuration.
- Video conferencing and live video support.
PREVENTIVE MAINTENANCE
- Customised maintenance plans for each machine.
- Scheduled maintenance plans.
- Service provided by ULMA’s specialised technicians.
- Linked to SMART MACHINE functionalities (EVENT LOG, PREVENTIVE MAINTENANCE WIZARD).
